FAQ Balloul Paris

Questions about our jewelry and delivery

Yes. Balloul Paris favors artisanal manufacturing in France to guarantee high quality, precise finishes, and respect for technical savoir-faire. This proximity to the workshops allows for careful control at each stage of production and ensures elegant and durable creations.

Our jewelry is made from brass carefully selected for its lightness and strength. They are then 18-carat gold plated or given a silver finish to achieve a bright, comfortable look suitable for everyday wear.

No. Balloul Paris creations are made of brass with a silver finish. This choice allows for lightweight, ergonomic and accessible jewelry, while maintaining an elegant and refined aesthetic.

Yes. The plating is made with 18-carat gold using a process that provides a beautiful shine and suitable durability, provided that the care instructions are followed.

Yes. The majority of our jewelry is open and adjustable to naturally fit different body types. This ergonomic design ensures comfort and ease of wear.

Yes. Brass makes it possible to create strong yet lightweight jewelry, making it comfortable to wear all day long.

Like any plated jewelry, natural wear and tear may occur over time and with use. Proper care can help preserve its shine for longer.

Our jewelry is designed for optimal comfort. However, skin sensitivity may vary from person to person. We recommend avoiding contact with moisture and chemicals to preserve the quality of the jewelry.

Yes. They are designed to accompany you in your daily life with elegance. Their durability, however, depends on the conditions of use and the care taken.

Yes. Our creations are designed for regular use, provided the care recommendations are followed.

Yes. Balloul Paris jewelry is designed as elegant and timeless pieces, making them ideal gifts to celebrate a significant moment or simply to bring joy.

Each piece of jewelry is presented in elegant packaging, suitable for gifting and protecting the creation during transport.

Yes. When placing your order, you can specify a different delivery address to send your gift directly to the recipient of your choice.

Depending on the options available at the time of ordering, a personalized message can be added.

Yes. Jewelry sets allow you to purchase several coordinated pieces at a discounted price for the whole set, while ensuring aesthetic harmony.

We deliver in France, throughout Europe, and internationally.

Average delivery times are 3 to 7 days in France, 5 to 20 days in Europe, and 7 to 25 days internationally depending on the destination.

Free delivery on purchases over €110 in France and €150 in Europe.

We primarily use Colissimo and recognized postal services to ensure reliable, tracked delivery.

If the order has not yet shipped, a modification may be possible. Contact us quickly.

We invite you to contact us. We will analyze the situation with the carrier to find a suitable solution.

Yes. We offer international shipping to many countries.

Depending on the destination country, customs duties or local taxes may apply.

Shipping costs are calculated automatically at checkout based on the destination.

Yes. You have 30 days after receipt to request a return under certain conditions.

Return shipping costs are the responsibility of the customer unless a defect is confirmed.

Yes, under the same conditions as a classic purchase.

The refund will be processed once the returned jewelry has been received and validated.

Yes. The majority of our jewelry is open and adjustable to naturally adapt to different body shapes. This ergonomic design ensures comfort and ease of wear.

Yes. Balloul Paris jewelry comes with a 12-month warranty against manufacturing defects.