Delivery & Returns Balloul Paris
At Balloul Paris, we pay particular attention to the shipping of your jewelry to ensure fast, secure, and careful delivery.
Delivery areas
We ship:
• In France
• Throughout Europe
• Internationally
Delivery times
Estimated delivery times are:
• France: 3 to 7 working days
• Europe: 5 to 20 working days
• International: 7 to 25 working days depending on destination
After dispatch, you will receive an email with a tracking number allowing you to track your parcel in real time.
Delivery fees
Free delivery for:
• France, for purchases of €110 or more
• Europe, for purchases of €150 or more
For smaller orders, shipping costs are calculated automatically at checkout.
Carriers
We primarily use:
• Colissimo
• La Poste
These services provide reliable delivery with tracking.
Returns Policy
We want every customer to be completely satisfied with their purchase.
If your jewelry is not suitable, you have 30 days after receipt to request a return.
Return conditions
Items must be:
• Unworn
• In their original condition
• With complete packaging
• Undamaged
Personalized or altered items cannot be returned unless there is a manufacturing defect.
Return procedure
-
Contact us by email with your order number
contact@balloulparis.com
2.
We will send you return instructions
3.
Ship the package with a tracked service
4.
After receipt and validation, the refund or exchange is processed
Return shipping costs are the responsibility of the customer, unless there is a proven defect.
Warranty
Balloul Paris jewelry benefits from a 12-month warranty against manufacturing defects.
Coverage
The warranty covers:
• Structural defects
• Manufacturing defects
• Design-related problems
Not covered
The warranty does not cover:
• Normal wear and tear
• Scratches
• Oxidation due to use
• Poor maintenance
• Shocks or accidents
Procedure
After analysis of the jewelry:
• Repair
• Replacement
• Suitable commercial solution
will be offered as appropriate.
Handmade nature
Our jewelry is handmade.
Slight variations may exist, which is part of their unique and authentic character.
Contact
For any questions regarding delivery, returns or warranty:
contact@balloulparis.com